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Community hearing aids service for age-related hearing loss - C378303

NHS Sussex Integrated Care Board

Buyer Contact Info

Buyer Name: NHS Sussex Integrated Care Board

Buyer Address: Sackville House, Brooks Close, Lewes, UKJ2, BN7 2FZ, United Kingdom

Contact Name: Maggie Czapiewska

Contact Email: maggie.czapiewska1@nhs.net

Status
complete
Procedure
open
Value
1.0 GBP
Published
22 Jan 2026, 15:31
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
85121240 - ENT or audiologist services
Region
n/a
Awarded To
Audiological Science Ltd, Modality LLP, Scrivens Ltd, Specsavers Optical Superstores Limited
Official Source
Open Find a Tender

Description

NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B. No minimum activity is guaranteed for accredited providers - each provider's participation depends on patient choice and referral volume. Individual Provider contracts will be zero value and any payments made will be based on activity performed. The annual service value total for all current AQP Providers (23/24 outturn) was approx £6.5m. So, for 7 years + 3 year option = £65,000,000.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B. The initial contract duration will be 7 years commencing on 1 April 2026, with the option to extend for a further 3 years, offered via an NHS standard contract. The Commissioner reserves the right to further extend the contract beyond the 10-year maximum duration subject to: a. The requirements of Provider Selection Regime Process B. b. Re-confirmation of an applicant's accreditation status. Aims and objectives: The overall ambitions of NHS Sussex in commissioning this service are: • To strengthen our contribution to prevention and reduce health inequalities • To promote patient education, self-management and empowerment; • To improve the quality and safety of care and outcomes improvement; • To support people to age well - falls prevention, healthy and active ageing, addressing loneliness, isolation and supporting independence and reducing the need for intervention; • Integrated working with patients, carers and the local community and voluntary sector. The aims of the service are for people with hearing problems to have: • access to high quality, safe and efficient NHS hearing aids services, with short waiting times and high responsiveness to the needs of local communities, free at the point of access; • choice as to where and when their treatment is delivered The key objectives of this service are to: • Improve public health and occupational health through treatment of hearing loss • Provide equitable access to consistently high-quality care for all patients using the service • Encourage identification, diagnosis and management of age-related hearing loss through improved patient and professional education, including timely signposting to lip reading classes and assistive technologies and other rehabilitation services • Promote inclusion and participation of people who have hearing loss • Be compliant with clinical guidance and good practice • Conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS) The expected outcomes of the service are: • Timely access to hearing assessment, fitting and follow-up • High proportion of patients continuing to wear hearing aids • High levels of satisfaction from patients accessing the service and health professionals referring into the service • Reduced social isolation and consequent mental ill health • Improved quality of life for patients, their families/carers and communication partners. Service Requirements: Providers should be able to offer a comprehensive, patient centred service for adults aged 55 and over with suspected or diagnosed hearing loss related with age, encompassing: • Hearing assessment • Hearing aid fitting and calibration to national guidelines • After care: maintenance, repairs, consumables (batteries, tubing), and follow-up reviews Providers are required to conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS). IQIPs accreditation must be achieved (or demonstrate willingness to achieve accreditation within 18 months of contract award). No minimum activity is guaranteed for accredited providers - each provider's participation depends on patient choice and referral volume. Individual Provider contracts will be zero value and any payments made will be based on activity performed. The annual service value total for all current AQP Providers (23/24 outturn) was approx £6.5m. So, for 7 years + 3 year option = £65,000,000.

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: This contract has a 7 year (84 month) initial term. The Commissioner at its sole discretion can extend this contract for up to an additional period of up to 3 years (36 additional months). The Commissioner reserves the right to further extend the contract beyond the 10-year maximum duration subject to: a. The requirements of Provider Selection Regime Process B. b. Re-confirmation of an applicant's accreditation status.

Lot 1 Award Criterion (quality): Patient choice

Raw Notice JSON

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    "description": "NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B.\nNo minimum activity is guaranteed for accredited providers - each provider\u0027s participation depends on patient choice and referral volume.\nIndividual Provider contracts will be zero value and any payments made will be based on activity performed.\nThe annual service value total for all current AQP Providers (23/24 outturn) was approx \u00a36.5m. So, for 7 years + 3 year option = \u00a365,000,000.",
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        "description": "NHS Sussex has awarded this contract to suitably qualified and experienced providers for the delivery of community-based hearing aid services for adults aged 55 and over. Eligible providers have been accredited to deliver services as part of an AQP multi-provider model. Successful providers have been awarded contracts via Provider Selection Regime Direct Award Process B.\nThe initial contract duration will be 7 years commencing on 1 April 2026, with the option to extend for a further 3 years, offered via an NHS standard contract.\nThe Commissioner reserves the right to further extend the contract beyond the 10-year maximum duration subject to:\na. The requirements of Provider Selection Regime Process B.\nb. Re-confirmation of an applicant\u0027s accreditation status.\nAims and objectives:\nThe overall ambitions of NHS Sussex in commissioning this service are:\n\u2022 To strengthen our contribution to prevention and reduce health inequalities\n\u2022 To promote patient education, self-management and empowerment;\n\u2022 To improve the quality and safety of care and outcomes improvement;\n\u2022 To support people to age well - falls prevention, healthy and active ageing, addressing loneliness, isolation and supporting independence and reducing the need for intervention;\n\u2022 Integrated working with patients, carers and the local community and voluntary sector.\nThe aims of the service are for people with hearing problems to have:\n\u2022 access to high quality, safe and efficient NHS hearing aids services, with short waiting times and high responsiveness to the needs of local communities, free at the point of access;\n\u2022 choice as to where and when their treatment is delivered\nThe key objectives of this service are to:\n\u2022 Improve public health and occupational health through treatment of hearing loss\n\u2022 Provide equitable access to consistently high-quality care for all patients using the service\n\u2022 Encourage identification, diagnosis and management of age-related hearing loss through improved patient and professional education, including timely signposting to lip reading classes and assistive technologies and other rehabilitation services\n\u2022 Promote inclusion and participation of people who have hearing loss\n\u2022 Be compliant with clinical guidance and good practice\n\u2022 Conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS)\nThe expected outcomes of the service are:\n\u2022 Timely access to hearing assessment, fitting and follow-up\n\u2022 High proportion of patients continuing to wear hearing aids\n\u2022 High levels of satisfaction from patients accessing the service and health professionals referring into the service\n\u2022 Reduced social isolation and consequent mental ill health\n\u2022 Improved quality of life for patients, their families/carers and communication partners.\nService Requirements:\nProviders should be able to offer a comprehensive, patient centred service for adults aged 55 and over with suspected or diagnosed hearing loss related with age, encompassing:\n\u2022 Hearing assessment\n\u2022 Hearing aid fitting and calibration to national guidelines\n\u2022 After care: maintenance, repairs, consumables (batteries, tubing), and follow-up reviews\nProviders are required to conform to the recognised quality assurance tool Improving Quality In Physiological Diagnostic Services (IQIPS). IQIPs accreditation must be achieved (or demonstrate willingness to achieve accreditation within 18 months of contract award).\nNo minimum activity is guaranteed for accredited providers - each provider\u0027s participation depends on patient choice and referral volume.\nIndividual Provider contracts will be zero value and any payments made will be based on activity performed.\nThe annual service value total for all current AQP Providers (23/24 outturn) was approx \u00a36.5m. So, for 7 years + 3 year option = \u00a365,000,000.",
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    "status": "complete",
    "title": "Community hearing aids service for age-related hearing loss - C378303"
  }
}