Provision of External Investigation HR Services and Related Topics

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    "description": "NHS England is seeking to commission a service that provides access to suitably qualified and experienced external investigators to conduct complex and sensitive workplace investigations. These may include HR matters, Freedom to Speak Up (FTSU) (whistleblowing) and/or data breach investigations. \nThis service will support NHS England in responding promptly to and robustly to concerns raised by staff, in line with the NHS People Promise, ensuring staff feel heard and that we meet our responsibilities as an employer.\nWe are considering a delivery model where the appointed provider will:\n\u2022 Recruit and manage a pool of investigators.\n\u2022 Complete employment checks (including DBS checks)\n\u2022 Ensure mandatory training is up to date (Information Governance, Safeguarding, Equality \u0026 Inclusion).\n\u2022 Manage Payments to investigators.\nInvestigators must comply with the NHS England policy and relevant legal requirements, producing written reports with evidence-based conclusions and recommendations that can withstand judicial scrutiny.\nInvestigators should have:\n\u2022 Senior-level experience in complex public sector organisations.\n\u2022 Expertise in conducting or overseeing sensitive investigations.\n\u2022 Relevant training and qualifications (HR, Information Governance, security clearance where required).\n\u2022 Board-level experience, ideally with the NHS.\nThe provider must ensure investigators can be mobilised within two weeks of a case being assigned. The number of investigations will vary depending on case complexity and sensitivity.\nThe selected supplier is expected to commence work in early April 2026.",
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    "title": "Provision of External Investigation HR Services and Related Topics",
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