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Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

NHS England

Buyer Contact Info

Buyer Name: NHS England

Buyer Address: Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, United Kingdom

Contact Name: Janice Brodie

Contact Email: janice.brodie@nhs.net

Status
active
Procedure
open
Value
400000.0 GBP
Gross: 480000.0 GBP
Published
15 Jan 2026, 14:49
Deadline
09 Feb 2026, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79315000 - Social research services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme ‘Future of patient feedback: a roadmap for measurement and improvement’ will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/003565-2026

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 400,000.00

Lot 1 Value (Gross): GBP 480,000.00

Lot 1 Contract Start: 2026-05-04T00:00:00+01:00

Lot 1 Contract End: 2027-05-03T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Technical

Lot 1 Award Criterion (price): Commercial

Lot 1 Award Criterion (quality): Social Value

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

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