Buyer Name: NHS England
Buyer Address: Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, United Kingdom
Contact Name: Janice Brodie
Contact Email: janice.brodie@nhs.net
Buyer Name: NHS England
Buyer Address: Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, United Kingdom
Contact Name: Janice Brodie
Contact Email: janice.brodie@nhs.net
In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme ‘Future of patient feedback: a roadmap for measurement and improvement’ will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.
No linked documents found for this notice.
External Link: https://www.find-tender.service.gov.uk/Notice/003565-2026
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 400,000.00
Lot 1 Value (Gross): GBP 480,000.00
Lot 1 Contract Start: 2026-05-04T00:00:00+01:00
Lot 1 Contract End: 2027-05-03T23:59:59+01:00
Lot 1 SME Suitable: Yes
Lot 1 Award Criterion (quality): Technical
Lot 1 Award Criterion (price): Commercial
Lot 1 Award Criterion (quality): Social Value
Document Description: Tender notice on Find a Tender
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