Buyer Name: The Department of Justice
Buyer Address: Knockview Buildings, Stormont Estate, Belfast, UKN06, BT4 3SG, United Kingdom
Contact Email: Justice.CPD@finance-ni.gov.uk
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Buyer Contact Info
Buyer Name: The Department of Health
Buyer Address: Castle Buildings, Stormont Estate, Belfast, UKN06, BT4 3SL, United Kingdom
Show 2 more buyers
Buyer Name: The Department for Communities
Buyer Address: Causeway Exchange, 1-7 Bedford Street, Belfast, UKN06, BT2 7EG, United Kingdom
Buyer Name: CPD - Supplies & Services Division
Buyer Address: Clare House, 303 Airport Road West, Belfast, UKN06, BT3 9ED, United Kingdom
Status
complete
complete
Procedure
open
open
Value
3212000.0 GBP
3212000.0 GBP
Published
15 Jan 2026, 14:17
15 Jan 2026, 14:17
Deadline
n/a
n/a
Contract Start
31 Mar 2026, 23:00
31 Mar 2026, 23:00
Contract End
31 Mar 2029, 22:59
31 Mar 2029, 22:59
Category
n/a
n/a
CPV
98000000 - Other community, social and personal services
98000000 - Other community, social and personal services
Region
n/a
n/a
Awarded To
Withheld Section94 Supplier
Withheld Section94 Supplier
Official Source
Open Find a Tender
Open Find a Tender
Description
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Raw Notice JSON
Expand raw payload
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