Home (Domiciliary) Care Service

{
  "buyer": {
    "id": "GB-PPON-PQRC-2343-GRQR",
    "name": "London Borough of Harrow"
  },
  "date": "2026-01-12T12:23:33Z",
  "id": "002241-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-06039f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Harrow",
        "postalCode": "HA3 8FL",
        "region": "UKI74",
        "streetAddress": "Forward Drive"
      },
      "contactPoint": {
        "email": "procurement@harrow.gov.uk",
        "name": "Lisa Taylor"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PQRC-2343-GRQR",
      "identifier": {
        "id": "PQRC-2343-GRQR",
        "scheme": "GB-PPON"
      },
      "name": "London Borough of Harrow",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "The London Borough of Harrow carried out Market Engagement and published the required preliminary market engagement notices.\nMarket Engagement Event 12th December 2025 -  market engagement notice was published on the 18th November 2025\nUK2: Preliminary market engagement notice\nNotice identifier: 2025/S 000-074828\nProcurement identifier (OCID): ocds-h6vhtk-050eb6\nMarket Engagement Event 6th June 2025 - market engagement notice was published on the 8th May 2025\nUK2: Preliminary market engagement notice\nNotice identifier: 2025/S 000-019704\nProcurement identifier (OCID): ocds-h6vhtk-050eb6\nA Pipeline Notice was also published on the 29th May\nUK1: Pipeline notice\nNotice identifier: 2025/S 000-028421\nProcurement identifier (OCID): ocds-h6vhtk-050eb6"
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-06-16T23:59:59+01:00"
    },
    "description": "The London Borough of Harrow has been unable to link the previous notices to this Tender Notice due to the Pipeline Notice referring to a Competitive Flexible Procedure.  Since Market Engagement was carried the Council decided that an Open Procedure for an Open Framework was more suitable.\nDetails of all transparency notices relating to this procurement are listed under \"Justification for not publishing a market engagement notice\"\nThe London Borough of Harrow seeks to commission and procure home (domiciliary) care and support services, including short-term reablement care, for adults aged 18 and over with assessed and eligible needs, and home care and support for children and young adults with disabilities aged 0-18 living in Harrow. Home and reablement care relates to the provision of regulated care and support services in the community that enable adults and young people to remain living in their own home and meet their assessed social care needs and outcomes along with maintaining their autonomy, independence, skills and abilities, and personal identity.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-01-12T12:23:33Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "002241-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/002241-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-02-13T23:59:59Z"
    },
    "hasRecurrence": true,
    "id": "ocds-h6vhtk-06039f",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "4",
        "relatedLot": "4"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "5",
        "relatedLot": "5"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "6",
        "relatedLot": "6"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI74"
          }
        ],
        "id": "7",
        "relatedLot": "7"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "maximumLotsAwardedPerSupplier": 4,
      "maximumLotsBidPerSupplier": 4
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This Lot is for Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health covering Harrow West only\nThere is no limit on the number of providers that can be awarded a contract on to this Lot",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health - Harrow West",
        "value": {
          "amount": 6000000,
          "amountGross": 7200000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This lot is for Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health for Harrow Central only\nThere is no limit on the number of providers that can be awarded a contract on to this Lot",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health - Harrow Central",
        "value": {
          "amount": 6000000,
          "amountGross": 7200000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This lot is for Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health for Harrow East only\nThere is no limit on the number of providers that can be awarded a contract on to this Lot",
        "hasRenewal": true,
        "id": "3",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Long-term home care for adults 18+ including learning disabilities, autism and mental ill-health  - Harrow East",
        "value": {
          "amount": 6000000,
          "amountGross": 7200000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This Lot is for the delivery of Adult reablement support services for Harrow West only\nA maximum of 3 providers can be awarded on to this Lot",
        "hasRenewal": true,
        "id": "4",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Adult reablement support services - Harrow West",
        "value": {
          "amount": 400000,
          "amountGross": 480000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This Lot is for Adult reablement support services and for Harrow Central only\nA maximum number of 2 providers can be awarded on to this Lot",
        "hasRenewal": true,
        "id": "5",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Adult reablement support services - Harrow Central",
        "value": {
          "amount": 300000,
          "amountGross": 360000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This lot is for Adult reablement support services and will be for Harrow East only\nA maximum number of 2 providers can be awarded on to this Lot",
        "hasRenewal": true,
        "id": "6",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Adult reablement support services - Harrow East",
        "value": {
          "amount": 300000,
          "amountGross": 360000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "This section is a series of Core Questions and the Service Specific Lot Questions",
              "name": "Quality/Technical (core questions \u0026 service specific Lot Questions)",
              "numbers": [
                {
                  "number": 90,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "This section is a question for the delivery of  Social Value and requires tenderers to complete a social value action plan and method statement",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "description": "This lot is specifically for Home care for Children \u0026 Young Adults with Disabilities (CYAD) and is for the the whole of the Harrow Borough\nA maximum number of 6 providers can be awarded on to this Lot",
        "hasRenewal": true,
        "id": "7",
        "renewal": {
          "description": "The Council is looking for potential service providers to be awarded a contract for a maximum period of 8 years: \nThe first framework (period 1) for a term of 3 years starting from 1 September 2026 to 31 August 2029, a second framework (period 2) for a term of 3 years from 1 September 2029 to 31 August 2032 with the option to extend for a term of 2 years from 1 September 2032 to 31 August 2034."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Home care for Children \u0026 Young Adults with Disabilities (CYAD) - Harrow Borough Wide",
        "value": {
          "amount": 2000000,
          "amountGross": 2400000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2029-01-05T23:59:59Z"
        }
      ]
    },
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "www.londontenders.org",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "description": "Services will be awarded to providers on the framework within the specific lots using an e-brokerage system for package bidding and matching, and an associated taxi-rank approach, to enable equality in the utilisation of available capacity, which will be arranged based on provider final tender scoring.\nThere will also be the option for a direct award which will be applied based on User Choice",
        "isOpenFrameworkScheme": true,
        "method": "withoutReopeningCompetition",
        "openFrameworkSchemeEndDate": "2034-08-31T23:59:59+01:00",
        "type": "closed"
      },
      "hasFrameworkAgreement": true
    },
    "tenderPeriod": {
      "endDate": "2026-02-25T23:59:59Z"
    },
    "title": "Home (Domiciliary) Care Service",
    "value": {
      "amount": 160000000,
      "amountGross": 192000000,
      "currency": "GBP"
    }
  }
}