London Cycle Hire Scheme

{
  "awards": [
    {
      "id": "002070-2026-WS1202240459 / tfl_scp_002316-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-00242246",
          "name": "Serco Limited"
        }
      ],
      "title": "London Cycle Hire Scheme"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 2
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-150216",
    "name": "Transport for London"
  },
  "contracts": [
    {
      "awardID": "002070-2026-WS1202240459 / tfl_scp_002316-1",
      "dateSigned": "2025-12-09T00:00:00Z",
      "id": "002070-2026-WS1202240459 / tfl_scp_002316-1",
      "status": "active",
      "title": "London Cycle Hire Scheme",
      "value": {
        "amount": 277900000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-09T17:53:59Z",
  "id": "002070-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-03be61",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E201JN",
        "region": "UKI",
        "streetAddress": "5 Endeavour Square"
      },
      "contactPoint": {
        "email": "bethdoran@tfl.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "https://tfl.gov.uk/"
      },
      "id": "GB-FTS-150216",
      "identifier": {
        "id": "PHMT-6197-NWNZ",
        "legalName": "Transport for London",
        "schemeEntered": "Transport for London"
      },
      "name": "Transport for London",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Hook, Hampshire",
        "postalCode": "RG27 9UY",
        "region": "UK",
        "streetAddress": "Serco House, Bartley Wood Business Park, Bartley Way"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-00242246",
      "identifier": {
        "id": "00242246",
        "legalName": "Serco Limited",
        "scheme": "GB-COH"
      },
      "name": "Serco Limited",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "streetAddress": "Strand"
      },
      "id": "GB-FTS-10599",
      "identifier": {
        "legalName": "High Court of England and Wales Royal Courts of Justice"
      },
      "name": "High Court of England and Wales Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Public road transport services",
      "id": "60112000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Transport for London (TfL) has awarded a contract for services comprised in the London Cycle Hire Scheme (the \"Scheme\"). \nDelivery of the LCHS consists of bicycle supply, management, repair, maintenance; docking station supply, installation, operation, management, repair and maintenance; revenue collection and payment; and various front and back-office IT services (including provision of the mobile app for the Scheme). \nThe duration of the contract is for an initial term of five (5) years with the option at TfL\u0027s sole discretion to extend for one or more periods up to a maximum of a further five (5) years.",
    "id": "ocds-h6vhtk-03be61",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Transport equipment and auxiliary products to transportation",
            "id": "34000000",
            "scheme": "CPV"
          },
          {
            "description": "Installation of street furniture",
            "id": "45233293",
            "scheme": "CPV"
          },
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          },
          {
            "description": "Repair and maintenance services",
            "id": "50000000",
            "scheme": "CPV"
          },
          {
            "description": "Installation services (except software)",
            "id": "51000000",
            "scheme": "CPV"
          },
          {
            "description": "Support services for road transport",
            "id": "63712000",
            "scheme": "CPV"
          },
          {
            "description": "Processing and clearing services",
            "id": "66133000",
            "scheme": "CPV"
          },
          {
            "description": "Financial transaction processing and clearing-house services",
            "id": "66172000",
            "scheme": "CPV"
          },
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "deliveryLocation": {
          "description": "London"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "50",
              "name": "Technical",
              "type": "quality"
            },
            {
              "description": "10",
              "name": "Social Value",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "description": "The London Cycle Hire Scheme (currently known as \"Santander Cycles\") was established in 2010 and covers 13 London boroughs with 819 docking stations, 21,500 docking points and 12,237 bikes, including 2,000 e-bikes.\nThe procured contract is for the supply, operation (including redistribution) and maintenance of mechanical bicycles and e-bicycles and associated on-street docking stations. The contract also includes the development, delivery and maintenance of all systems (including IT) necessary to operate the London Cycle Hire Scheme, customer-facing systems (including payment and the mobile app), and interfaces with TfL systems.\nA key objective of the contract is an improvement to the customer offering across all customer interfaces, particularly via digital platforms, as well as the provision of an on-street asset (bicycle docking station) refresh/replacement programme including on-street in-dock charging for e-bicycles.\nTransport for London has procured a single supplier for the following Scheme services under a bespoke services contract: \nAsset Provision, Operation and Maintenance\nThe design, supply, installation, operation, maintenance and disposal of all existing and future scheme assets as required for the delivery of the Scheme, including (without limitation): \n-\tbicycles, both classic (mechanical) and electric, including all associated component parts and spares;\n-\tGPS technology on all new bikes introduced to the Scheme;\n-\tsupporting infrastructure, including:\n\u2022\tdocking stations (including In Dock charging)\n\u2022\tpower infrastructure and installation for docking stations;\n\u2022\tfoundations for docking stations; \n\u2022\tinstallation/construction of Scheme on-street infrastructure.\nThe development of tools, procedures, processes and systems for strategic asset management.\nDay-to-Day Scheme Management\nThe strategic real-time deployment (including use of additional hub locations) and redistribution of bicycles, including (without limitation):\n-\tpreventative and reactive maintenance, of both bicycles and on street assets including use of scheduling;\n-\tbicycle tagging and tracking;\n-\tincident management;\n-\tretrieval of abandoned/found bicycles;\n-\tdesign, build and/or source, testing and commissioning of the next generation of bicycles;\n-\tcleaning of docking stations and bicycles;\n-\tperformance monitoring and reporting.\nThe management and maintenance of scheme assets and associated power and infrastructure.\nThe provision of, and management of, operational premises in London to support the operation of the Scheme.\nCustomer Interface\nThe design, development, maintenance and delivery of all user interface software, including (without limitation): \n-\tmobile app;\n-\twebsite;\n-\tterminal user interfaces;\n-\tuser payment systems;\n-\tcustomer accounts;\t\n-\tgeneration of promotional codes;\n-\tresponsive customer reward system;\nSystems\nThe design, development, maintenance and delivery of all required front and back-office systems infrastructure and associated management activities for the delivery of the Scheme, including (without limitation):\n-\trevenue collection and payment systems; \n-\tgathering and reporting of management information;\n-\tthe ability for back-end system management for authorised users;\n-\teffective operation and integration with all TfL and partner interfaces (as required);\n-\tconsole requirements as detailed in the tender documentation; \n-\tall required data management and processing, with the ability to integrate;\n-\tthe transition from the existing systems.\nAdditional Requirements\nAdditional services that may be required to be delivered during the contract term include: \n\u2022\tIncreasing the number of assets used by the Scheme, such assets to be provided by the supplier.\n\u2022\tManaging required changes in the numbers of different types of assets, such as different types of bicycle or docking stations.\n\u2022\tIntroducing new sites.\n\u2022\tExpanding the geographical operating area of the Scheme.\n\u2022\tDeveloping the Scheme to incorporate other projects, services and assets including (but not limited to) infrastructure, charging arrangements, assets, operation, maintenance and support.\n\u2022\tUpgrades in technology.\n\u2022\tEnabling \"Hybrid Parking\", that is, establishing bicycle parking and hiring outside of existing docking points. \n\u2022\tIntroducing new micromobility vehicle types to the scheme, e.g. electric scooters. \n\u2022\tConnecting the service system to additional interfaces.\n\u2022\tAdding safety features for bicycles and/or cyclists.\n\u2022\tImplementing requirements resulting from a change of sponsor (e.g. change in livery, addition of sponsor accessories). \n\u2022\tOperating similar, separate projects or initiatives as required by TfL.\n\u2022\tUpdating, enhancing and/or expanding the services, systems and/or IT infrastructure used in any of the service requirements and/or for any additional schemes, operations for similar projects or initiatives.\n\u2022\tImplementing amendments to the services and the service systems to support new customer charging methods such as, but not limited to, time-based or demand-based customer charging mechanisms. \n\u2022\tReflecting general advances in technology in the Scheme infrastructure including in respect of Scheme assets and service system design. \n\u2022\tIntroduction of on street card readers that are compatible with TfL payment Gateway at any terminal.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "The contract can be extended beyond the five year initial term incrementally up to a five further years (ten years in total)."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive dialogue",
    "status": "complete",
    "title": "London Cycle Hire Scheme"
  }
}