Description: Avanti West Coast (AWC) is committed to delivering a high-quality, safe, and welcoming environment across all areas of our railway operations - for our passengers, staff, and stakeholders. The scope of this contract is designed to ensure that AWC environments are not only clean and hygienic, but also well-maintained, ...
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Estate Management
TenderDescription: This procurement is being run by First Rail Holdings on behalf of First Trenitalia West Coast Rail. To drive and deliver higher rental income return through: increasing the rent roll customer service improvements through capital and tenant investment The estate comprises of 16 directly managed stations and encompasses ...
Description: REQUIREMENTS SUMMARY The Supplier will perform the following Goods and Services to meet the requirements. The manufacture, [design if applicable] and supply of the Customers employee's uniform ('Garments'). The supplier will be provided with a list of garments specifications by the Customer but may be required to pro...
Description: As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspec...
Description: This project relates to acquiring a new dedicated digital agency to predominantly support creative and strategic thinking for CRM (customer relationship management) and Loyalty Services
Description: Procurement of Catering services to include: 1) New Product Development and Procurement for AWC Catering Sourcing and Management: Identify and procure food, drink, consumables, and equipment at the best value for money, ensuring competitiveness throughout the product lifecycle, and value chain. Supplier Assurance: Main...
Description: 1. Detailed CRM requirements are: • Project Management/Client Services including status calls, timing plans and project updates • Customer contact strategy to continue enhancing the CRM ecosystem with a focus on retention, increasing Average Transaction Frequency/Average Transaction Value and reducing churn • Cus...
Description: As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspec...
Description: As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspe...
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